AZADE VAKILI
A platform that helps employees relocate and find housing with less stress and more transparency.
MY ROLE
Service designer
UX/ UI
PLATFORM
Web app/ iOS/ Android app
TIME
3 month
CONTRIBUTION
DELIVERABLES
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Research
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User flow, Sketching
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Wireframes
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Interaction design
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Simplified the end-to-end housing journey through structured task flows and user journeys
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Translated complex processes into intuitive wireframes and scalable layouts
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Built interactive prototypes to validate usability and optimise user flows
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Designed a cohesive experience across FlatSeekers and property managers
YEAR
2020
WEBSITE
Problem
Employees face:
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Too many platforms
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Low trust in listings
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Time pressure
Employers struggle
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No visibility
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Hard to scale support
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Inconsistent experience
System
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Disconnected tools
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Manual coordination
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Lack of guidance
Competitive landscape analysis
To better understand the problem space, I reviewed existing housing platforms and relocation services. The analysis highlighted key challenges around trust, overwhelming choice, and lack of end-to-end support, revealing opportunities to design a more guided and reliable experience.
USER JOURNEY
To understand the full ecosystem, I mapped separate user journeys for both flat seekers and property managers. This helped identify key touchpoints, dependencies, and pain points across the experience, highlighting opportunities to improve coordination, transparency, and support on both sides of the platform.
From journeys to wireframes
Starting from the user journeys, I defined a task flow to map the critical path users take to achieve their goal. This helped clarify decision points and eliminate unnecessary steps.
I then translated the flow into wireframes to structure the experience, followed by interactive prototypes to validate usability and refine interactions. This iterative process ensured a cohesive and efficient experience across both flat seekers and property managers.
Result
The final design brings together insights from research, user journeys, and iterative prototyping into a clear and guided relocation experience.
The solution simplifies the process of finding and securing a home while improving trust, visibility, and overall usability across the platform
