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Indeed Flex is a mobile platform that connects job seekers with temporary work opportunities that fit their lifestyles. It offers a fast, flexible way to find shifts, giving workers ownership, control, and choice over where, when, and how they work. The platform is designed to empower users with a better work-life balance, streamlining the process from job search to shift booking while ensuring transparency and ease at every step.

MY ROLE

UX/ UI designer

PLATFORM

iOS/ Android app

CLIENT

Indeed Flex

YEAR

2024-2025

CONTRIBUTION 
DELIVERABLES

  • Ideation

  • Competitive analysis

  • User flow, Sketching

  • Wireframes

  • Interaction design

  • Mapped end-to-end user journeys for job search, application, and shift management

  • Designed low- and high-fidelity wireframes for core app flows

  • Created interactive prototypes for testing booking and scheduling features

  • Conducted usability testing to validate navigation, search, and booking processes

  • Defined a component library in collaboration with the UI design team for consistency

  • Delivered design specifications and assets for developer handoff

ONBOARDING PROJECT OVERVIEW

When I joined Indeed Flex, the onboarding process for new users was long, inconsistent, and prone to drop-offs. This created friction for job seekers eager to start booking shifts quickly. My role was to identify pain points, streamline the process, and create a more cohesive, intuitive flow that balanced compliance requirements with speed and clarity. 

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RESEARCH

User testing was conducted through a mix of remote sessions, in-person interviews, and prototype walk-throughs with job seekers at different onboarding stages. For the onboarding redesign, testing showed a 40% drop in abandonment when steps were grouped logically and progress indicators were added. With the AI Interview feature, candidates reported greater clarity and convenience, and employers noted faster turnaround times on hiring decisions. Across all initiatives, feedback consistently highlighted improved navigation, clearer instructions, and a smoother overall experience, validating design decisions and guiding final refinements

FINAL DESIGN
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AI CHAT PROJECT OVERVIEW

With the current chatbot setup, all questions follow the same process regardless of whether Lexi can answer them or not. A Flexer submits a query on the initial screen, is directed to the Lexi chat, and, if needed, eventually reaches SF Ops support. When Lexi doesn’t have the answer, this creates unnecessary steps and a frustrating user experience. The system needs to intelligently route users to the right support channel based on their question type to save time and reduce friction.

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The entry point was redesigned to start users directly in the Lexi chat, ensuring the router worked throughout the conversation and removing redundant steps. A friendly welcome message introduced Lexi as the AI support agent, while smart routing rules controlled when the “Chat with Team” option appeared. This ensured human support was only offered when Lexi couldn’t answer and the query met specific criteria, creating a faster, more relevant, and less frustrating support experience.

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CLIENT PORTAL

In addition to the mobile app, I also worked on the client portal, where my role involved designing web-based tools for employers to manage jobs, shifts, and workers. This meant balancing the needs of two user groups—job seekers in the app and employers in the portal—while ensuring a consistent experience across platforms. My work spanned both app design and web portal design, allowing me to create cohesive flows that connected the candidate and client sides of the product.

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